FAQ

General

• How can I sign up on your website?
• Why should I buy directly from this online shop?
• Are your products available for direct purchase by end consumers?
• What are the benefits of creating a customer account?
• Are prices in the Online Shop different from those at retailers?
• I created a profile/customer account in a store, but I can’t log in on your website. Why?

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Warranty Claims

• Who is responsible for the shipping costs when returning a product?

Company

• What do you do for community work and sustainability?
• How can I apply for a job or internship?

Miscellaneous Questions

• What can I do if I believe that I may have purchased a counterfeit product or visited a fake website?