FAQ

General

• How can I sign up on your website?
• Why should I buy directly from this online shop?
• Are your products available for direct purchase by end consumers?
• What are the benefits of creating a customer account?
• Are prices in the Online Shop different from those at retailers?
• I created a profile/customer account in a store, but I can’t log in on your website. Why?

See all 7 articles

Order & Payment

• What should I do if my payment was deducted twice?
• What should I do if I have received a damaged parcel and some items are missing?
• What should I do if I receive an incomplete order?
• How can I request an invoice/order confirmation for my order?
• What should I do if I have received the wrong or a different item?
• Why is there no invoice included in my order?

See all 9 articles

Product & Service

• What is the recommended method to keep your clothes water repellent?
• Where can I find information and advice on using the product?
• Where can I find the information on the sizes?
• Where can I find information on product care and cleaning?
• What is the recommended way to care for apparel?

Shipment & Delivery

• Can I request faster delivery?
• When can I expect my order to arrive?

Refunds & Exchange

• Can I request an exchange instead of a refund for an Item I don't like?
• I don't have the original packaging anymore. Can I still return my item?
• I removed the label or tag. Can I still return my item?
• Where is my returned package?
• Will my shipping fees be refunded if I make a return?

Newsletter & Discount Codes

• Can I return my online purchase in a store or or store purchases online?
• Are there any restrictions of discount codes I should know about?

Warranty Claims

• Who is responsible for the shipping costs when returning a product?

Company

• What do Oberalp for community work and sustainability?
• How can I apply for a job or internship?

Miscellaneous Questions

• What can I do if I believe that I may have purchased a counterfeit product or visited a fake website?